Overview
Pricing & Add-ons
Overview
Pricing & Add-ons
 
 
For IT resellers, consultants and integrators who run workloads for their
customers and require immediate support

Faster response
time

Access expert advice directly

Fast-response (< 30 min) problem resolution support for IaaS, SaaS and any other catalog product. Invest more time in your business and your end customers Support from Tier 2 Support Engineers gives you peace of mind and makes sure you are getting the maximum attention

Get free
consultation

Real time
feedback

Make sure you get the best from us by having access to our top engineering team. We are committed to help you find the best solution to your problems Stay calm by getting real time time feedback on incident resolution. Be reassured that progress is being made on time

SERVICE DEFINITION
€120/month*
€1,000/12 months
Available: 24/7
<30 min
CRITICAL ISSUES
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: business hours**
<1 hour
MAJOR ISSUES
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner
Available: business hours**
<4 hours
MINOR ISSUES
Customer’s business is functioning with minor impediments of services

*Minimum duration of monthly plans: 3 months. On early cancellation, partner is obligated to pay 1 or 2 more months until the minimum of 3 months requirement is met

**Business hours: 9:00 - 17:00 GMT+2, Monday through Friday







Support Options
Phone Support:
Email Support:
Knowledge base URL:
Support Details
Account type
Month
120.0000000000
12 Months
1000.0000000000
Partner Premium Support Plan
120,00 € Package / Month